Bournemouth Computer Repairs Reviews Summary

Customer Service

Pros:

• "A very friendly service I would not hesitate to recommend."
• "Communicated well about what was being done and why."
• "He was very polite and explained about the problem in easy to understand language."
• "The treatment is nice and rapid via phone or email and the prices are more than reasonable."
• "Very good and friendly service, reasonably priced."
• "Really good customer service too."
• "Very friendly service and explained to me what needed done and the charges involved."

Cons:

• "I was reluctant at the start to want to pay the quoted price, as I have had to borrow the money."
• "Friendly and helpful service. Hard drive contents recovered from a knackered PC. A little more expensive than I was expecting."
• "So needless to say I am not happy."
• "Sadly on this occasion I have to award 1 star as that is the minimum. If I could, I would leave zero stars!"
• "Gave me different explanations and answers to the same question on different days."
• "I did not feel like I was talked to in a friendly manner at all. A horrible experience."
• "The shop in Boscombe is not really a shop as more of an office...it could do with a freshen up and clean up."

Technical Expertise

Pros:

• "Peter carried out a full security check and a factory reset on my Chromebook and Tablet after my computers and bank account were hacked."
• "Peter has a wealth of IT experience, very satisfied with the work he has done."
• "Peter is a true professional and spends time to advise the customer and suggest the most appropriate, technical and cost effective, solutions."
• "Upgraded from HDD to SSD, upgraded RAM, thorough clean, renewal of thermal paste and reinstallation of Windows 10."
• "absolutely amazing service took my computer in after quite a severe fall quite a few parts broken within a couple of days he had gotten back to me telling me exactly what was wrong."
• "Peter managed to retrieve all the data from my external HD and sort out the problem regarding the my laptop."
• "Pete performed some excellent work on recovering my laptop from a Windows 10 software corruption."

Cons:

• "They had it for nearly a week and then told her that it was the logic board at fault and they couldn’t do anything about it."
• "Being an old laptop model the diagnosis took longer than I was hoping (3-4 working days)."
• "Unfortunately it was terminal. But Pete explained the options, new hard drive and the costs before going ahead."
• "Fleecing a uni student of £30 when it seems nothing had been done regarding any diagnostics or proper inspection is a pretty low thing to do!"
• "unfortunately we were unable to save all of my data"

Efficiency and Turnaround

Pros:

• "He fixed it within a short period of time and gave me a huge discount as well."
• "Pete managed to do the repair in time, which was in a day."
• "Took it to Peter who found out the issue on the same day as I dropped it in."
• "He ordered a replacement part and it was fixed as soon as that arrived less than a week later."
• "they only had a couple of hours to do the work for me as I needed the laptop back brilliant service would recommend to anyone"
• "My lap top was checked out, cleaned up and hard drive replaced in under 24 hours !!!!!"
• "Peter had it in the morning ready to collect the following day virus free."