Spa & Massage Chiswick Reviews Summary

Massage Quality

Pros:

• "I am always very impressed with the massages here."
• "Most of the therapists are a very high standard."
• "Ibrahim did an amazing job, very relaxing."
• "All staff are friendly and the well thought out environment also adds to the overall experience."
• "Duncan advised me very well and gave me a great massage that left me feeling like new."
• "Amazing place for deep tissue massage."
• "I’ve had massages from other professionals that didn’t disappoint."
• "Every therapist I’ve had had been wonderful."
• "The therapists really know what they’re doing and are considerate."
• "The pressure was perfect, allowing me to fully relax."
• "All have been consistently good."
• "Fantastic massages - all the therapists I’ve met are excellent."
• "My massage with Kasia today was one of the best I have had in a long time."
• "Ya is the best massage therapist. She helped me with stiffness and muscle tightness and it has really improved."
• "I had the best massage experience ever in London."
• "The Deep Tissue massage with Maya was fantastic."
• "Every week I go there with a new pain because of the last stage of my pregnancy and Buppa fixes everything."
• "Such a fantastic sports massage from the lovely Elena."
• "Really professional and knows what she's doing. Worth every penny."
• "You will be guaranteed to feel absolutely refreshed and relaxed after a treatment here."

Cons:

• "Had a 60 minute massage with Celia... I didn’t feel relaxed after my massage because I was in the room by the receptionist."
• "The masseuse who looked after me had clearly not been shown the form and gave an extremely hard & uncomfortable massage."

Staff and Service

Pros:

• "The customer service and the 1 hour session was great!"
• "The receptionists are so helpful and friendly."
• "Stand out people are Duncan, Buppha and Giania… all very different in style but all great."
• "Lovely receptionist, informed welcome to booking needs."
• "The staff were very professional and welcoming."
• "Beautiful spa with polite staff and service."
• "All staff are absolutely lovely."
• "The staff take time to understand what you need and to provide respectful and careful service."
• "The staff deliver a service beyond my expectation."
• "The staff is very nice and professional."
• "The therapists I have had so far have all been very professional."
• "There’s always a friendly face at reception."
• "The staff are very friendly and professional - I strongly recommend Teodora for any type of massage."
• "All staff are very friendly and the rooms relaxing."
• "The staff here are always friendly and provide excellent service."
• "Staff were very friendly and polite, messages were amazing."
• "The staff are very professional."
• "The receptionist & therapists are really nice."
• "The massage has consistently been incredible, with the therapist adjusting the massage according to your needs."

Cons:

• "My bad experience was due to the Receptionist, it’s unfortunate that I didn’t get her name."
• "The receptionist became quickly defensive and argued my point."
• "She didn’t seem bothered, no apology or explanation. I’m Just really disappointed."

Atmosphere and Facilities

Pros:

• "A very relaxing atmosphere."
• "I love the Chiswick branch... The rooms are lovely, it’s clean, the music is nice!"
• "The spa itself was nice, rooms were private."
• "The salon itself is beautiful and luxurious, delicious tea is served."
• "Tidy and very quiet place."
• "Always friendly, clean and professional."
• "The rooms are always immaculate."
• "The rooms are clean and quiet."
• "The ambiance is so calming and they are always so dedicated."
• "It’s a very tranquil atmosphere and you leave feeling renewed and relaxed."
• "The facilities are immaculate, professional and very clean."
• "The venue itself is very clean and relaxing."
• "Love the ambiance, the decor, and the music - it's very calming."
• "The environment is so tranquil and the décor is calming."
• "The facilities are always spotless and create a really relaxing environment."
• "The atmosphere is very soothing and the rooms are always spotless."
• "The environment is clean, calming, and welcoming."
• "Really lovely environment and relaxing music."
• "The atmosphere is calm and the premises are spotlessly clean."

Cons:

• "The room by the reception is very noisy."
• "The facilities are great but the noise from reception can be distracting."
• "The ambiance was not relaxing due to the noise."
• "The only issue is the room is quite close to the reception which can sometimes be a little noisy."

Booking and Administration

Pros:

• "Easy to book online."
• "Booking was seamless."
• "Easy booking process."
• "The online booking system is so easy to use."
• "I’ve booked online which was very simple and easy."
• "The online booking and payment system is efficient."
• "The whole process from booking to paying was smooth."
• "Simple and effective booking service."
• "The booking process is straightforward and the service is top notch."

Cons:

• "I had issues with booking which were frustrating."
• "The booking was messed up which caused some stress."
• "My appointment was not booked properly."
• "I’ve experienced a couple of issues with the booking system."
• "Had some problems with the booking system which was quite frustrating."
• "They cancelled my booking last minute with no prior notice."
• "I had to wait a long time due to a booking error."

Value

Pros:

• "Great value for the quality you receive."
• "The prices are very fair considering the high level of service."
• "The cost is well worth it for the benefits to your well-being."
• "Price is decent for London and for the service you get, it's definitely worth it."
• "Good value for money considering how great the massage was."
• "It’s not cheap, but you get what you pay for."
• "The quality of the massage was worth every penny."
• "Prices are reasonable for such professional service."
• "Very fair pricing for the excellent service."
• "The massage was worth the price. I would definitely recommend it."

Cons:

• "It's quite pricey for what it is."
• "For the price, I would expect a quieter room, not next to reception."
• "The price is a bit high compared to other places."
• "Expensive for the lack of ambiance due to noise issues."