haart estate and lettings agents Dartford Reviews Summary

Customer Service

Pros:

• "Especially Ayo, from the moment he picked my call and throughout the process he was helpful, professional and an all round amazing work."
• "Cintia and Leyla thank you for taking over my property and putting my mind at ease! I will definitely be using your services on other properties."
• "Lisa was very polite, professional and responded to any questions we had."
• "They have looked to resolve any tenants issues quickly and efficiently."
• "I really would like to thank my agent Leyla, who was so kind and patient to explain the procedure for renting step by step and answer all my queries."
• "They are an extremely professional team, who are always available and the speed of turnaround is quite refreshing."
• "A lovely touch/surprise was our meter reading being done for us before we moved in so we had one less task to worry about upon the stress of moving in."

Cons:

• "I was very disappointed that haart didn't provide an out-of-hours emergency number leaving us without water over night and into the next morning."
• "Worst company to deal with, they will take all your details and not get back to you."
• "Second time we found another place, made an offer and they wanted all our details including mortgage and deposit details and as soon as we send that we call them, they said sorry sold again without even putting our offer forward, when we ask why? They make up lies."
• "They are not a trustworthy company, and by far the worst agency in Dartford."
• "We wanted to buy a flat first time we made an offer heard nothing back from them when I called them they said oh sorry it’s sold we forgot to call you back."

Professionalism

Pros:

• "From start to finish Haart in Dartford were great in terms of getting our house sold and everything involved across the line."
• "In my 28 years, I have never seen a service quite like this."
• "Cintia’s great negotiations skill also helped in negotiating with outgoing tenant and flatfair on necessary decorations required due to property being not left in good condition."
• "Leyla Hassan has shown a wonderful level of care and attention to detail and been wonderful in looking after the letting and getting new tenants into the property."
• "An absolute pleasure to deal with Cintia and her team."
• "Cintia Kozma, who put her hands up and said I got you, mr grumpy landlord, I have your back, and I will be accountable until I resolve any outstanding issues."
• "The surprised part was when I told my friend that one agent have help me tremendously and I’m really grateful to what she have done for me."

Cons:

• "Problem with water at rented flat and this led to a number of issues. Property Manager Beth Edwardes was involved following a property inspection and oversaw the arrangements to repair and replace items as necessary."

Communication

Pros:

• "I have been kept up to date at every given opportunity, had information processed promptly and my queries answered almost immediately."
• "The most important facet of the experience, was Leyla's non-judgemental nature and openness."
• "Communication with all members of staff was friendly and professional and buyers were found quickly on both attempts."
• "She went to great lengths to keep us in the loop, chase various people when necessary and was always a pleasure to chat with over the phone."
• "Working with Cintia is a pleasure as information passed through is clear and concise."
• "The Property Management Team at Dartford are the most professional & loveliest team to deal with."
• "Thanks to Beth Edwardes for going above and beyond to assist us."

Cons:

• "I am more than happy to give a 5-star review to haart estate and lettings agents Dartford."