Address: 1-3 Newton Rd, Torquay, TQ2 5BU, United Kingdom
Phone: +441803213345
Rating: 4.7
based on 268 reviews.
Customer Service
Pros:
"Great customer service, friendly and efficient."
"Staff was really great most helpful and very friendly."
"Helpful, efficient and puncture fixed FOC !!"
"Customer service was really good, and didn't pressure me into a sale."
"Excellent customer service with friendly and professional staff."
"Really friendly helpful guys."
"The staff were helpful and polite and they stopped up the air in all my tyres as well!"
Cons:
"IF YOU HAVE AN OPTION GO SOMEWHERE ELSE !!"
"Rang the Torquay depot yesterday asked for a price for tyres was told they would ring me back... they still have not rang me back."
"Wouldn't recommend this places to my worst enemies!"
"Terrible service compared to Paignton branch. Lied to as said I was unable to have brakes sorted there but to try ATS round the corner."
"Really poor customer service I wouldn't recommend going to Kwik fit Torquay Branch, I feel really dissatisfied with the lack of work and lack of skill in the Kwik fit technician."
"No apology at all. Not impressed."
"I walked out of there not at all impressed. I have been here a couple of times before and each time the customer service is appalling!"
Efficiency and Speed
Pros:
"I was in and back on the road within 20 minutes… they also checked all my other tyres to make sure they were all ok."
"We were on our way again in about 20 minutes! What fantastic service!"
"Got a flat a few hours before a night shift, despite being really busy they fitted me straight in - Kev was fantastic and had it sorted in less than 30 mins."
"Quickly got the tyre off and was able to sort the issue out by repairing it instead of a replacement."
"Repaired within a few minutes, job done, no fuss."
"The tyre was changed quickly and efficiently."
"Quickly resolved the puncture."
Cons:
"I went there with a puncture that needed repairing at 3.00pm in the afternoon and was told they did not have time to do the job."
"Booked in for air con check days ago, only to be told once I get there that they don't have anyone who is trained for it and haven't had in 5 months!"
"booked a service and mot, on arrival told that they couldn't do the service as they were short staffed."
"Then promptly presented with a bill for £49.95 to which I declined paying as it was advertised as free when booked online."
"Was totally disappointed that it cost £45.00 to do a minor adjustment to one of my main beams."
"Kwik fit absolutely disgusting behaviour took £171 off me for a full service haven't done any of that work that was meant to be Carried out on my Focus."
"Not happy! Would give 0/5 if I could."
Professionalism and Friendliness
Pros:
"They were polite, friendly and professional throughout and a real credit to their company."
"Nathan and his colleague were very professional, helpful and friendly."
"The gent that served me was polite and professional throughout and is a credit to KF."
"Everyone was so friendly and polite- highly recommended the service!"
"Thank you Blake and Alex who worked on my car, very polite and professional."
"Jason and the team were both professional and friendly."
"Professional and Friendly team."
Cons:
"The integrity of Kwick fit is forever in question in my mind, they put profits well above customer service."
"Its hard to believe somebody with his character and attitude ever became a manager."
"Man in charge was arrogant and just trying to sell sell sell."
"He GROUND the wheel bore with a die grinder and bobbin. This removes the finish and when he's wire brushed the hub spigot then the 2 metals will react and corrode."
"Would strongly advise you stay clear should you value your car, let alone your life."
"Not a place I will recommend to people." (related to the air con check issue)
"Later when I told people that I had paid £500 - FIVE HUNDRED!!! for 4 fiesta tyres I realised I had been totally scammed."