Sainsbury's Reviews Summary

Product Variety and Availability

Pros:

• "Everything from food clothes coffee outlet travel money some cut price deals got all I needed."
• "A really good Sainsbury’s. Well stocked and every time we order online they have everything."
• "We always find that Sainsburys stock suits our needs."
• "A large Sainsbury's store with plenty of variety and stock."
• "A well laid out store and don't think I've ever left without getting everything I needed."
• "Good selection of stock with helpful friendly staff."
• "This supermarket has plenty of stock, sanitiser is available to clean the trolley handle."
• "The shop is tidy with a good range of products, they also have a drop off DPD service."

Cons:

• "Not a fan of the self check outs we have noticed that Sainsburys have reduced the number of check outs."
• "Minimum checkouts open. Poorer range of products."
• "The store layout is constantly being changed though, whole aisles moving location."
• "The only annoying thing is having to have a pound coin for your trolley."
• "Products are fresh and some nice promotions can be found. The customer toilets could be better maintained."
• "A good selection for me. Also had a cheeky coffee."
• "Products are fresh and some nice promotions can be found. The customer toilets could be better maintained."
• "Has a number of features that I like, but they keep dropping product lines that we love."

Customer Service

Pros:

• "Received excellent assistance from 2 staff in particular - one named Lisa."
• "Staff and polite and hardworking in this branch."
• "Staff are really helpful and friendly, but the management are second rate."
• "Smooth service, got help from this very young gentleman called Jude."
• "Staff are really friendly and helpful. Never had an issue with finding a parking space."
• "Customer services very helpful. Happy to pay a bit extra to avoid the customers that shop in tescos."
• "First class service from first class staff that go above and beyond to help where needed."
• "Service good. However, there was only 1 bottle of Harrogate sparkling water on the shelf and none in stock."

Cons:

• "They don't value customers opinion enough and should count on making it more of a pleasurable experience."
• "The issue with Sainsbury's is that it just seems so expensive when compared with the competition."
• "Horrible home delivery service and Horrible customer service afterwards."
• "Not disability friendly - 2 weeks in a row member of staff at main door did not know about disability access."
• "Customer services "desk" needs to be thought out better."
• "I was under the impression that you gave discount to NHS workers but showed my card & the lady at the till looked around then said no."
• "Sainsburys have been going downhill in recent months. Short dates on goods delivered."
• "No seats for customers with arthritis to sit on."

Cleanliness and Maintenance

Pros:

• "A really nice I've ever showed in. So clean and spacious."
• "Sainsburys never fail on quality and now they are even more competitive on prices. Also very clean."
• "Clean and tidy supermarket with products and affordable prices."
• "The store is mostly well stocked and you also have the choice to have your eBay/Argos items delivered there."
• "This store only has 2 disable trollies 34 disable parking bays but only 2 disable trollies."
• "Bramingham Sainsbury's (in normal times) has a cafe that does a great coffee and breakfast."
• "The cafe is great service healthy options. The chemist is very efficient."
• "This supermarket has plenty of stock, sanitiser is available to clean the trolley handle."

Cons:

• "Have to give this place a low score toilets disgusting fans in and out haven't worked for a very long time."
• "Would give more stars except for the awful stink in the men's toilet."
• "Seriously management need to organise repair of ladies toilet entrance door."
• "The cafe, although a decent menu is really hit and miss with staff levels and competence."
• "Toilets are smelly and very few store workers are helpful."
• "Sainsbury's is seriously going down hill. They have lowered the meat content in the Sausages!"
• "This store only has 2 disable trollies 34 disable parking bays but only 2 disable trollies."
• "Gone down hill of late seemed to have stopped stocking some of our regular purchases."