Lidl Reviews Summary

Price and Value

Pros:

• "For price Lidl is very good."
• "Variety and high quality own products in descent prices."
• "Very good place to shop went on my lunch break and was looking for a place to buy food i got a sweet and sour chicken meal, cookies and a drink for only £3 was very pleased by that."
• "Great value, impressive selection and some interesting special buys."
• "Lidl provides a wide range of products at reasonable prices."
• "The food is cheap here. Many things are given at a discounted rate."
• "Love the shop. Great prices and good quality."

Cons:

• "Good value food, however watch out do change prices often."
• "Shopped at Lidl Romford today and when we got home and checked the till receipt we noticed we had been charged for 4 milks instead of 3 and 2 slabs of cheese instead of 1."

Store Layout and Cleanliness

Pros:

• "One of their bigger stores so larger selection of in the middle Lidl items,and larger freezer and chiller section."
• "The shop is always clean, tidy and well-stocked."
• "A fantastic range of meat, fish, cured hams and cheeses."
• "Large store well stocked and kept tidy."
• "This Lidl is always well stocked up, which is handy when you can only shop in the evening."
• "I shop at this store regularly, the produce is lovely and fresh and there is plenty of variety, the bakery products are delicious and freshly baked."
• "This Lidi is always well stocked with super fresh fruit and vegetables."

Cons:

• "But it seems routine now to not have any staff at all on the tills - forcing everyone to queue to use the slow and temperamental self service machines."
• "Have to say this wasn't the best lidl I have been to, was extremely dirty as you walked in all rubbish in the door way."
• "The shop is also quite messy, seems to have gone downhill over the last few years."
• "There's also been a few times when I found mouldy fruit and veg, bread and biscuits."
• "This was the worst super market I've ever been to it was filthy on the shelves and floors rubbish everywhere no staff around."
• "Went Friday afternoon. Shelves were empty and not yet fully stocked."
• "Pretty much the same as any other Lidl however I find this store understaffed and looks like they do not have the same amount of products like in the other stores, shelves are usually empty."

Customer Service

Pros:

• "Staff members are kind and polite as usual."
• "Self-service tills are a god send however, especially with a member of staff to help if needed."
• "Lidl is a good place to shop for good priced shopping, staff is polite and helpful, always got what we are looking for."
• "Super friendly staff who are happy to help."
• "A lovely lady called Sharlet displayed excellent customer service and made me feel like a valued customer."
• "Very friendly staff."
• "Staff very helpful."

Cons:

• "Checkouts are painfully slow."
• "Horrible staff, rude.. 10 am on a Tuesday morning and there’s 2 staff on tills who look like they would rather be elsewhere."
• "The verbal abuse from the lady shop assistant was disgusting."
• "The worse shop I ever been. Not enough staff always...very long queue all time... very poor customer service."
• "Management at Lidl Romford are ignoring it when their staff are rude to customers."
• "The staff also does not seem to be friendly, a lady got irritated when I asked her which aisle I could find the salt."
• "Staff have about as much life as a corpse, very lazy and not helpful."

Checkout Experience

Pros:

• "Parking is good at Romford and I like it that they have self service card only tills for when I've only got a few items."
• "Self check out machines work (in other Lidl I've been to, they're not always working!)."
• "Love Lidl, opened a long time ago now has had a refurbishment and looks great as well as the new bakery is lovely in the morning."
• "The self-service is available, saves a lot of time despite the queues."
• "Check out wasn't busy so breezed past it."
• "Great spacious parking, good variety of items."
• "Lidl is a great shop good products value prices clean and tidy store here in Romford."

Cons:

• "Rubbish no tills open only self-service I refused to scan over £60 of goods and said i would leave the shopping in the trolley and walk out, they then opened a till."
• "Other downside was that the checkouts were slow - only one open most the time and staff seemed bored."
• "Terrible shop long queues at checkouts because not enough open or the self checkouts only a couple except cash the rest card only if the checkouts are working at all."
• "Every time I was there only 1 of the tills was opened. They always get queues at till and only then they ring for more till assistants, by the time they come to till is always too late!!"
• "I really enjoy shopping at Lidl however shopping at this branch never again. Arrogant staff on tills who does not want to assist at all costs it is all on do it yourself basis!"
• "Often long lines to pay as far as halfway down the store."
• "Self service is less than half open at very busy time."