Address: Whalebone Ln S, Dagenham, RM8 1BB, United Kingdom
Phone: +442037014129
Rating: 4.0
based on 172 reviews.
Store Presentation and Layout
Pros:
"The store is always clean and well presented and it looks great!"
"The store is well-organized, with a wide range of products neatly displayed."
"Very nice store. Found all the items on my list really easily, the shop was lovely & clean and they have a nice selection of clothing & household goods."
"Like all asda have a great variety of products related to daily life."
"Love this shop, it is well stocked. It is very big and clean too."
"Smaller compared to any other asda that I had been to but the shelves are stocked well."
"This Asda has a bakery and clothing store inside."
Cons:
"Last couple of times I have been here many areas were largely blocked off by boxes and/or the trolleys the staff use to stock isles."
"Worse asda store I have ever been in !! Always low in stock."
"I dont know what to say about this ASDA branch. Nowadays it's just empty shelves and lack of products."
"Shelves ransacked electrical items in wrong price coded places .. Not all staff had headsets walked around looking for a staff member to give me a price for a electrical item .. In the end put item back on shelf .. Need more staff unorganized store..."
"It’s an ok store to do quick shopping as they don’t have all items that’s advertised on adverts and magazines."
"Not as big as it looks from the outside looking in. The store layout is a bit confusing but I rarely visit this store so it serves its purpose for me the times I use it."
"Absolutely shocking went to buy some easter eggs and there was none where they normally are it was all ramadam produce shocking really."
Customer Service
Pros:
"Excellent Asda store, lady on fast lane Caroline was very helpful in helping me pack my bags and taking them to my car for me."
"The staff are brilliant they were really up against it yesterday but our check out young lady still had a smile and a word."
"Some of their staff go above and beyond to help customers e.g the grocery warehouse manager who helped us this evening."
"Friendly helpful staff, my wife was assigned a personal shopper on account of being heavily pregnant, fantastic service as always."
"The staff is friendly and helpful, making it easy to find assistance when needed."
"Noreen was very helpful and I managed to access the app again. Her customer service was excellent 👌."
"The friendly and helpful staff added to the positive experience, making shopping hassle-free."
Cons:
"Service manager Omari absolute disgrace does not honour the supposedly Asda code and calls security when he was 100% wrong in his dealing with an issue instore."
"I have witnessed very bad customer service from a gentleman with a name badge saying Sunny, he was abrupt and rude."
"Be aware when you shopping is that ASDA!!!! The woman who works on self check out Karen cancel my items without any reason and send me to customer service and I waste a lot of time!!! She was very rude!!!"
"Very bad experience I would like to share! Skinny, lightly bearded Asian guy who happened to be a 'security' guard told us we are banned from coming to this Asda."
"Absolutely shocking and disgusting. Vile jobsworth security guard snatched a McDonald's happy meal toy(from the McDonald's opposite) out of my babies hand accused us of shoplifting."
"Extremely rude & lazy staff, who have no clue about customer service."
"Security Are extremely rude Shouting at people to leave the store Aggressively."
Parking and Accessibility
Pros:
"There is ample parking and electric charging points available."
"Great for free parking and some products."
"Clean and tidy but not as much freezer choice as its a smaller asda. Always plenty of parking."
"Large store with plenty of parking. Well stocked with hardly any waiting times at the checkouts."
"Our local Asda, good range of items and plenty of parking."
"Nice store but can be very crowded and hard to find a space but you have click and collect one in side by the customer service desk and one in the car park."
"You can also click and collect at this store and two cash points to withdraw money are available."
Cons:
"Wouldn't recommend you go unless you're sure you are going to buy something as there is no way out you have to get out through the open tills and ask every one in the que to let you out and it is tight exit."
"Hard to find shopping trolleys, people driving on the carpark in wrong directions."
"It was ok however the store doesn't care about the car park, I wanted to charge while I was there but it was impossible because non-electric cars took over the whole space."
"It's okay cause there is hardly any queues but its annoying cause to get into the Asda, unless you walk through the car park (which it itself is very dangerous) to get in where they isn't no pathway to walk."
"I've been stood outside for half an hour waiting for a trolley."
"I'm shocked how ignorant all the staff are at this store..... 10 spaces for electric car charging and what do they do.... they park there petrol and diesel cars in the spaces.... they should be ashamed.... the ignorance is mind blowing....."
"Ample parking however I always find the staff rude. It's a 24 store yet if you go for a late night shop you'll find empty shelves and aisles full of cages or pallet boards waiting for staff to unload making it difficult to navigate around."
Product Quality and Selection
Pros:
"What sets Asda apart is their ability to offer affordability without compromising on product quality."
"The prices are competitive, and there are often great deals and discounts available."
"Good supermarket, for many a good bargain, especially if you land a Roll Back deal, which is always on, on various products and groceries."
"Excellent ASDA! One of or the best in the area! Well stocked and a great range of products!"
Cons:
"My experience was very bad, I buy helium gas and 3 balloons. When I get home I try to used. But the tank was empty."
"As i often see the freezers too full and find the food defrosted i am always cautious when buying frozen food here."
"Specifically run in for a hot cooked chicken.... none left."
"I use this store when in the area but do struggle that it does not always stock what I need."
"Unfortunately there is no pharmacy which is a shame for how large the store is."
"I generally like Asda a lot. But this branch is quite small and the food selection isn't great either."
"Always visiting the store absolutely horrible behave towards customer if not having any ID which mean not to serve but staff has a unprofessional way of doing her job is to make a issues train your staff with so professional behave."