Address: 1 The Brewery, Romford, RM1 1AU, United Kingdom
Phone: +441708753651
Rating: 4.3
based on 137 reviews.
Security Measures
Pros:
"I understand security is required, but this is too far."
"Great range of things, mainly food but it also has a great clothing range."
Cons:
"Since putting in the security barriers it's not as easy."
"I have updated my review to a 1 star due to the stupid decision to install pathetic barriers."
"They now have a system that you have to scan your till receipt before a barrier opens to let you out."
"I always thought self checkouts are there for the experience of doing things in your own time at own speed but Sainsburys doest warn you before entering that they imprison you."
"You are just inconveniencing the law abiding citizens…."
"I think I will be shopping elsewhere in future as other stores don't feel like I have done anything wrong."
"I was using the large self check out area after 5pm on 27 June. I accidentally pressed no to receipt and approached the female member if staff in the small area of self check out."
Customer Service
Pros:
"The staff in the shop are unfailingly helpful and pleasant."
"Floor staff were extremely busy today however they all remained approachable, helpful and engaging."
"Visited Sainsbury’s at the Brewery today and was super happy with the services and staff politeness."
"The staff are usually friendly too."
"Did a small shop this afternoon, needed a few bits for tonight's dinner. I was helped 100%by a young female assistant named Leah."
"Pleasantly surprised as was very well stocked, lots of fresh produce, and plenty of staff to hand."
"Staff on the self-service tills were extremely helpful. Will visit again."
Cons:
"I received absolutely appalling customer service in here yesterday."
"Extremely disappointed with the customer service at Sainsbury’s Romford, particularly in the TU clothing section."
"Most terrible experience I’ve ever witnessed in a supermarket."
"Very poor experience. This branch has removed 80% of the tills and now only has self checkout."
"I was met by a very charming young man called Scott who checked my receipt and told me I need to move quicker!!!!"
"I was using the large self check out area after 5pm on 27 June. I accidentally pressed no to receipt and approached the female member if staff in the small area of self check out. She was really miserable and looked like someone was forcing her to work."
Facilities and Services
Pros:
"Sainsbury's sells a wide range of food, household products and clothing."
"Public toilets are available, but only use them if you are absolutely desperate."
"You get 2 hours free parking if you spend more than £10."
"Toilets and opticians also available within the store. As with most Sainsbury's branches, you'll find an Argos inside the store too."
"Parking available and is free, has to be validated by the shop."
"Quick visit in a very hot day, everything I needed and quick to get around."
"Prices a bit high on most things, but get money off and more nectar points using the smartshop app which is a great thing."
Cons:
"The toilets are dirty most of the time and they urgently need replacing."
"No one in queue, so service was swift and courteous... On the day I went... Thankfully store was air-conditioned."
"Dirty, lack of decent Gluten Free selection, uninterested staff and new stupid present your receipt exit from the self serve."
"Store wasn't that well stocked and prices were 30% higher that Tesco."
"2023 and there is no 3G connection or free WiFi unless you share every personal detail."
"Refrigerated sections weren't working properly, so a lot of the dairy products and pre-made meals were warm."
"The car park is so bad. I've lost my parking ticket and I have to pay £12."
Product Availability and Quality
Pros:
"They have a fairly large clothing section but limited clothes for toddlers (mainly boys)."
"You'll find all the brands you are looking for similar to Tesco Extra and ASDA."
"Sainsbury's was awesome. As usual very clean that's why when there is some kind of dirt on the floor it stands out."
"Good range of products, food and produce, homeware. clothing, self care, etc."
"You will find, everything there including household, all age clothes and shoes, food and gifts as well as bakery."
"The store is very big with a large selection of products."
"Great range of things, mainly food but it also has a great clothing range."
Cons:
"Very dark. They have replaced the lighting and now you need a miners torch on your head to see anything."
"Used to be a decent store, but now they've got rid of the coffee shop, the fresh meat and fish counters, the deli."
"From food to cleaning to home decor clothing. All options available under one roof. It’s busy always!"
"This used to be a good store - it had a deli counter, a meat counter, a fish counter, a decent cafe/coffee shop."
"For the price point it is a very good overall store."
"The shop was very well stocked and clean. For atleast 2 months there have been no prices at the petrol station."