Saint Pauls House Reviews Summary

Location

Pros:

• "The location is wonderful — very quiet and peaceful with some great bars and restaurants nearby."
• "Very central location in St Paul's Square, walking distance into city centre."
• "The location was great for both the Arena and city centre, both walkable."
• "The location was ideal with some nice bars and eateries well within walking distance and the city centre well within reach."
• "Location is good, easy to get to and close to centre that I can walk to meetings."
• "Location is extremely good if you need to visit Central Birmingham and this particular part is leafy, pretty and steeped in history."
• "Great location, just over a 10 min walk to the venue."

Cons:

• "Great promise however short on delivery. The city view comprised of a car park."
• "If you are room is on street side you might be bothered by the noise outside as windows are not really correctly isolated."
• "The room... faced the street so was loud until late."
• "It happened that street sweeping was going on outside from 5am to 6am one day, very loud again."

Service

Pros:

• "The service was as good as it can be when under staffed. Our waitress was smiling and friendly."
• "Our waiter was lovely too."
• "The staff were all extremely helpful and friendly."
• "The desk staff are very helpful and informative."
• "The staff were brilliant and the rooms were stylish, clean and lovely bathrooms too."
• "Service always is the key ! We had some concerns about our room and reception lady was very helpful did some changes and we had a lovely night at the hotel."
• "Good quality and service was top notch, really friendly staff and they were happy to help with anything."

Cons:

• "This is the FIRST time I've been to St Paul's House. What poor service. I certainly won't be recommending or visiting any time soon."
• "Front of house member of staff stood next to the bar drinking a coffee while we waited about 20 mins for ours."
• "Just knocked a star off as after we booked the price was literally halved the next day and breakfast £15 and parking £15 was extra."
• "Although the staff are nice, there seemed to be an expectation of us knowing what to do here."
• "Went for a full cooked breakfast. Staff were standoffish and seemed unhappy."
• "The service was also a tad frosty."
• "The service in this place is really below average."

Rooms

Pros:

• "The room was lovely with complimentary drinks in the mini bar."
• "Rooms are very spacious and cute. I liked how it's been decorated."
• "Our room came with a complimentary mini-bar, which is always a plus! The bed was really comfortable, and it was very clean and well equipped."
• "The rooms are well furnished and decorated, giving the guest an extremely pleasant experience."
• "Room was very spacious and clean, the bathroom was nice and quite well lit."
• "Lovely hotel, we had a small but comfortable, well designed room for two nights and it was perfect for us."
• "The room was clean, tidy and huge."

Cons:

• "The bathroom sink was very difficult to use without splashing water everywhere, the mattress was very soft."
• "The key card machine was broken, the physical keys were not organised, I could only access my room if staff went and opened the door using a master key card."
• "Sadly the hotel room itself didn't quite live up to the rest of the place."
• "room not nice, was mouldy and i had bite marks the next morning on my legs."
• "Room was nice and clean but not worth how much they're charging... pretty basic and small."
• "The room however was much smaller than anticipated, faced the street so was loud until late, the window would not stay open, the air conditioner was not functional despite the heat."
• "Finally the room was quite basic with a strong smell of cigarettes."

Food & Drinks

Pros:

• "The bar was lively and the wine was very nice."
• "The cocktails were very tasty!"
• "The very little food we had was delicious."
• "The food for the evening meal and breakfast where both great."
• "The taste of the food was exquisite, and so was the presentation in which it came from the chef."
• "Food was surprisingly very good indeed and staff were very helpful and attentive."
• "The food menu is seasonal, offers a number of vegetarian options and is reasonably priced for the quality."

Cons:

• "Food.. Not so good.. Bread wasn't tasty, meat board was not as described."
• "The choice of food was very normal. Nothing really stood out."
• "Disappointing that despite saying on their menu on the table the bottomless brunch did not include cocktails."
• "When the food did arrive, it was disappointing - four small pieces of tofu and a bag of salad leaves."
• "However, the music is far too loud... the food. It’s terrible."
• "The main meal was just about warm enough."
• "The cooked breakfast was swimming in grease / oil."

Ambience & Atmosphere

Pros:

• "The atmosphere is out of this world, you could just melt in the ambience."
• "An atmospheric bar and restaurant in the heart of Jewellery Quarter, this is a great place to go for cocktails or good quality casual dining."
• "It felt high end, without the price tag."
• "There was a live guitarist on in the bar which was a nice touch."
• "Saint Paul’s house in Birmingham has a Great vibe and is situated in a really good area."
• "The atmosphere of the bar area on a Saturday night was amazing, there was live music and plenty of people."
• "Great atmosphere in the bar."

Cons:

• "The only complaint was that the DJ was blasting dance tunes at 7pm, which meant my group couldn't hear each other."
• "However, the music is far too loud... It’s so loud you can’t barely hear each other speak and it does ruin the atmosphere and turn it into more of a bar/club vibe."
• "It was SO loud throughout the whole time we were there with A DJ playing an awful set."
• "Far too noisy for a hotel, it is almost a nightclub with rooms above."
• "Really nice place, it’s was clean and tidy. Only down side and something we wish we’d read was that it fancy’s itself as some sort of club when the evening hits."
• "Stayed on the first floor room 110, was woken up this morning (Sunday) at 7 o'clock am by loud music."
• "Nicely-done hotel room, but beware that it’s impossible to avoid the music/noise/bass from the ground floor restaurant/bar in your room in the evening."

Value

Pros:

• "Saved a load of cash on taxis."
• "Staff were excellent and breakfast for a tenner was a bargain in Birmingham."
• "Very cheap for the quality of stay Comfortable beds. Very clean."
• "Reasonably priced."
• "Breakfast for a tenner was a bargain in Birmingham."
• "The breakfasts were generous and reasonably good-value."
• "Rooms are cosy and comfy."

Cons:

• "Just knocked a star off as after we booked the price was literally halved the next day and breakfast £15 and parking £15 was extra."
• "Disappointing that despite saying on their menu on the table the bottomless brunch did not include cocktails."
• "After that fact they still fines me for £57 and I will not forget that fact they’ve tried to take money from me and used my card before even asking me."
• "Food was OK not the biggest of portions for the price."
• "Only gave 3x£10 Eat Out To Help Out not four like everywhere else."
• "Booked a superior hotel room but when we checked in the room was small, cold, dirty."
• "Not worth the price."