Morrisons Reviews Summary

Customer Service

Pros:

• "Went in today tried using self scan problems straight away picked up my shopping went to checkouts served by a lovely lady human touch can't beat it then on to kiosk again served by a friendly member of staff small talk goes a long way will not bother using self scan again why do supermarkets use machines you lose the personal touch."
• "I was served by Shelly on party shop on a very busy Tuesday evening she jumped in to serve us when no one else was on the desk, she was lovely and kind and made balloons perfectly for my daughters 2nd birthday!!"
• "The assistant who attended to me today at Morrisons Willenhall customer service desk was very polite and the service she gave was impeccable.....couldn't have asked for more."
• "Can I just say that the Lady on Customer Services that actually sorted it out for me she was named Becky and couldn't do enough to correct the issue for me she was so very polite, friendly and very very helpful."
• "Great staff at willenhall i would like to personally thank the following. ( Teresa manager Natalie. Meat counter. Luke frozen department. Oliver bread counter Yvonne /Teresa fresh cakes Jayne Sue. Check outs Becky moo and Sarah kiosk All great staff and Credit to Morrisons."
• "The staff are great and very helpful."
• "Staff lovely & friendly as always."

Cons:

• "Shop in here weekly but the last few months the store has gone down hill!. The customer service desk is run by one person while dealing with cigarettes, lotto tickets and on top running the parcel collection bit!."
• "Went to Morrisons Willenhall and Lain on the kiosk is very sharp and rude."
• "Terrible! Manager was rude, arrogant and unhelpful."
• "The member of Staff which I placed the order with was not very sociable to say the least."
• "Of late the staff there are very rude and make you feel like its your fault that the item is wrongly priced or not scanning."
• "The staff in the cafe are so rude. One in particular...if she does not want to serve why is she working there."
• "Checkout: you'll most likely get frustrated. Lack of staff servicing checkout is almost nonexistent favouring self-service clearly to cut back on costs\wages etc."

Cleanliness and Maintenance

Pros:

• "No complaints about the store, clean and tidy."
• "Clean and typically well run it has everything you need in a one stop supermarket."
• "This Supermarket has very kind and helpful staff, all stock is located nearly and easily found with the clearly labelled isles."
• "It is clean inside, it has cleaning products at the entrance, a wide variety of products, among which fresh fish."
• "Clean, bright environment that is also well stocked."
• "Well supplied with antibacterial handwash and bacterial spray for trollies."
• "I visited there today for salad at the there salad bar and it was spaces and clean."

Cons:

• "This supermarket is gradually getting worse. Incorrect pricing or no prices."
• "Rather disgusted with Morrisons today, I have saved all year with them on a stamp card, but I certainly will not be doing it again."
• "We have been using morrisons cafe for over 6 years. It was always clean and food was good. That was up until recently. The last three visits, the cafe has been dirty and untidy."
• "The week before Christmas I purchased a large turkey, planning ahead. Well Christmas morning went to cook the turkey, it was rancid."
• "Don't know what has gone wrong in the cafe at Willenhal...the fish was inedible, sent it back."
• "Been in the cafe here on many occasions. Can't fault the food or the service but the tables could do with a wipe before customers sit down."
• "Unfortunately, the salad bar was all messy with all food over salad bar."

Staff and Service

Pros:

• "The staff in general are polite and friendly."
• "Another Blonde Lady on the Tills names Leigh also is very friendly always goes out her way to be very professional, friendly and polite."
• "Our local supermarket. We know where everything is so it makes shopping there easy. The restaurant is good too and all the ladies who work there are extremely helpful and friendly. Nothing is too much trouble. Great."
• "The staff in the cafe deserve 5 stars. Breakfast is nice- we are regulars."
• "Nice professional kind helpful staff with high standard of customer care and support.. However, could do with more visibility of staff on the shop floors.. But definitely a cut above the rest/other stores including Asda, Tesco's and sainsburys.. Keep up the good work.. (IT MATTERS!)..."
• "The meat and other produce was also reasonable prices and fresh."
• "I would like to say a huge thank you to the wonderful staff at Willenhall morrisons. In particular, the butchers department have been amazing."

Cons:

• "Ridiculously painful, the severe lack of staff there is getting worse and worse."
• "Some staff are not knowledgeable on item location and don't offer good advice on this. Others will help so potluck there."
• "Whats happened to the trolleys 3 weeks on the run i can't get a trolley i can't go looking because im disabled and if i hunted for a trolley i wouldn't have the strength to walk around the shop, so 3rd week running ive got back in the car and gone to asda poor service."
• "This store seems to have a problem with certain staff members and yellow sticker fraud."
• "Seems to be lots of staff around doing nothing one guy just standing by the freezer staring at the food instead of actually stacking it!"
• "I think Morrison's is awful at the moment in fact has been for a while. Empty shelves or stacking during opening times, not enough staff on tills so there's always queues."
• "Very disappointed with Morrison's of late, shelves empty anytime of day staff very unhelpful."

Shopping Experience

Pros:

• "Has a great selection of foods, clothes and household goods at reasonable prices."
• "It's produce range is extensive and you'll get all the generally expected produce for your shopping."
• "Not having a Morrisons near to where I live, I was unsure of the brand. I was pleased to find a bright, extremely clean with friendly and knowledgeable staff."
• "This store is of good size and has toilet facilities and a phone for booking taxies with a smaller convenience kiosk."
• "The lady at the till really went out of her way for myself and my partner yesterday."
• "Morrsions have great deals and offers for customers."
• "I went today for the dedicated NHS workers hour at 7am, I just want to say a massive well done to Morrisons. Its was calm and NHS badges were checked. Most of all I was able to just quickly do my weekly shop and 90% got most my items. Spent less then 20mins. Great service. Definitely recommend to all NHS workers you won't be let down."

Cons:

• "Need more till operators, the replacement of real people with real jobs by self scan tills is a proper shame."
• "They seem expensive compared with the competition, while not offering the quality at the price levels they are charging."
• "Rude and the place is dirty."
• "Also Covid rules in the store is zero. They do not upkeep the guidelines so probably won’t visit again."
• "At least the fuel is cheap, well something has to be."
• "The aisles are very narrow so there is no keeping your distance from anyone they have also added capping shelves which make the aisle very dark."
• "The car park is big enough."

Product Availability and Pricing

Pros:

• "Good value food in restaurant."
• "Nice selection of stuff. Meals in the Cafe are always delicious."
• "Always have a good save here, as the same as other supermarkets sometimes some of the shelves are a bit sparse."
• "They do have a good selection of 'free from' stuff though - better than a lot of bigger stores."
• "The restaurant does great food and it's reasonably priced, my favourites are the full breakfast and the fish and chips."
• "Good supermarket with a fuel station and 3 hours free parking."
• "Morrisons is a great shop. You can get most of the things that you would need."