One of a Kind Bridal Outlet Reviews Summary

Customer Service

Pros:

• "Susan made me feel at ease."
• "Stacy put me at ease, talked through what I was looking for."
• "Susan absolutely went above and beyond to make me feel comfortable."
• "Kimberley was so patient and helpful, perfect for offering advice."
• "Stacey as my stylist, I was in super safe hands."
• "I felt at ease and so relaxed trying on dresses."
• "Susan was my stylist yesterday and she made me feel so comfortable."
• "Susan was so lovely and patient with me as I had no idea what would suit me!"

Cons:

• "Felt the advisor was really distracted and not all that interested."
• "Wasn't clipped properly into any dresses."
• "We felt that the advisor was not in a great mood, was quite unhelpful."
• "Advisor almost shot down every question that was asked."
• "Let down massively with the experience."
• "Not what I expected with social media and my experiences as a bridesmaid previously."
• "Another person told [my bridal party] to sit back down."
• "Left deflated and upset. Would not recommend the store for others."

Dress Selection and Quality

Pros:

• "I love my dress and can’t wait to wear it."
• "I tried on 6 dresses total and she helped me pick out complimentary accessories."
• "The dress is absolutely stunning and it was a bargain."
• "There was a fantastic selection of dresses available."
• "The selection of dresses size wise was amazing."
• "They have a massive selection of gorgeous gowns."
• "I felt absolutely amazing in my dress."
• "The dresses were all gorgeous."

Cons:

• "If you’re indecisive, and not 100% ready to purchase your dress, it’s not for you!"
• "The selection might be limited or the store might be a bit manic."
• "Initially a little put off as I felt there wasn’t a lot in my size online."
• "Although it's an outlet not all sizes or models are available."
• "Because there was a limited number of dresses in limited sizes."
• "Didn’t feel I missed out any options as each one I tried on."
• "Would defo recommend this shop."
• "Not the best experience. Felt limited in styles."

Store Atmosphere and Decor

Pros:

• "The store is light, airy and beautifully set out."
• "Loved the decor at One of a Kind, really added to the experience."
• "Beautiful shop, amazing staff, and a really fun and relaxing experience."
• "The shop is spacious, light and airy."
• "Bijoux is beautiful inside also!"
• "Lovely surroundings, stunning dresses."
• "Lovely, calm area."
• "The whole experience really enjoyable!"

Cons:

• "Felt the atmosphere was not as expected from social media."
• "The experience didn't match the hype and expectation."
• "Felt underwhelmed by the decor and atmosphere."
• "Not as inviting or special as I had hoped."

Value for Money

Pros:

• "Pricing was amazing."
• "Got the dress that I needed within my budget."
• "Their prices are great too so excellent for brides with a budget."
• "Getting a dress for only £699 was an absolute bargain!"
• "Found my dress at a total bargain price too!"
• "I bought for just over 1k. I love it and can’t wait to wear it."
• "Pricing is fantastic, got my dress, veil and underskirt all for under £1000!"
• "Prices are fabby too 🤍 I can’t wait for my big day."

Cons:

• "Felt pressured into spending more than planned."
• "The price was a bit higher than my initial budget."
• "Worried about the cost of alterations on top of the dress price."
• "Didn't feel like the value matched the price point."