Burger King Reviews Summary

Customer Service

Pros:

• "The chap [Bhuna] who served us was very polite and helpful. He was a refreshing change from before."
• "The service was very good without being exceptional and it is always easily accessible with less human traffic than other fast food restaurants around so you're sure to be served almost immediately and to eat in relative calmness."
• "Fantastic customer service at this branch. I placed a huge order which the manager oversaw and she done a great job packing the meals separately and was really friendly!"
• "5 stars reflects the fabulous customer service I received when visiting this branch. Those customer facing staff were so polite and attentive. I couldn't fault them. Keep up the great work."
• "The staff always seem to be upbeat having a laugh with their colleagues."
• "The staff are very friendly. It's not their fault they have a rubbish speaker system for drive thru."
• "They are patient, efficient with the food."

Cons:

• "SO SLOW! Staff are in there own world. Finally got to front of queue after 20 to be told 'I'm going home'."
• "Poor customer service. Was waiting for Drive in more than 5 minutes and decided to go inside."
• "Horrible service we stood waiting for 5 minutes and staff were watching videos in the back. One lady served the food with the same glove used to clean tables and was chewing gum."
• "Slow service and oddly rude staff."
• "Rude employees, after giving me the wrong burger I asked for the correct order the employee shouted and accused me of lying."
• "Zero customer experience from the lady at till."
• "Absolutely disgusting customer service."

Food Quality

Pros:

• "The burgers we chose were really nice, chips pretty good."
• "Their food was good and I liked that it was tucked in the corner of the Park for relative privacy."
• "Very tasty. The food is always served hot and fresh whether you order dessert, chicken strips or a burger."
• "Food is the same as any other burger king which is good because I know wherever I go in the country- I can always expect the same quality chicken royale with cheese."
• "Stopped here on visit to Croydon had an excellent hot fresh meal, whopper meal and drink was really nice and enjoyed it very much."
• "Food tastes great."
• "Food was nice. Plant Based Whopper Meal was great."

Cons:

• "Food specially sharing box was cold and hard."
• "How do you deliver 1/4 of a meal and have the gall to deliver that pittance cold."
• "Fries was undercooked and burger was slightly cool, I've had WAY better experiences with Moto services' Burger Kings than this."
• "Dry food, over cooked."
• "The food wasn't worth the wait either. Cold and tasteless."
• "The burgers often taste of cleaning products."
• "Both burger and chips were cold. Had to be replaced."

Cleanliness

Pros:

• "The restaurant is always clean and much quieter than the McDonald's opposite."
• "The staff seems very friendly with constant table cleaning which is reassuring."
• "I went there when it was quiet and so tables and floors were clean."

Cons:

• "Really run down place."
• "The place is dirty when somebody eats off the tables nobody comes to clean up or sweep up it's just a mess."
• "Tables not cleaned regularly."
• "Very messy. Left over food left on tables, chairs and floor."
• "Restaurant was filthy, a few flies, all staff seemed fairly slow."
• "This has to be the messiest Burger King I've been in nearly every unused table had leftover food or wrapping, the floor was dirty."
• "The place was pretty much empty but it was an absolute mess there was food all over the table spilt drinks all over the floor."

Order Accuracy

Pros:

• "5 stars for the guy who took over and saved our order 😂"

Cons:

• "I ordered 9 chicken fries and Steakhouse Angus Burger. I have got only 6 chicken fries and not a Steakhouse Angus, but a different burger."
• "Lots of the stuff I paid for wasn't included in the bag."
• "Orders are always wrong."
• "Gets the order incorrect with all things mixed up."
• "How many times can 1 person get a simple order for 2 people wrong? 6. The correct answer is 6."
• "slow service from the new starter a couple of times, got the order wrong and they prioritize drive through before walking customers, had to wait 10 for my order to be taken"
• "My husband asked them not to put the sauces together with the food because of cross contamination and they did it."