Specsavers Opticians and Audiologists - Enfield Reviews Summary

Customer Service

Pros:

• "Went for an eye test here and all the staff were friendly and professional."
• "Today I had the best experience in Specsavers Enfield and it’s only because of the nicest, the most polite, patient, well mannered man I’ve been ever served by."
• "Really good customer service and value. I had a new pair of specs and an old pair reglazed."
• "Other than that happy with staff and the knowledge of them, and their attitude to the customers, their kindness and help etc and the products provided is good."
• "Every staff member was very pleasant and they really went above our expectations by getting the glasses made and delivered in 2 days before we left the UK."
• "I took my son on Sunday when he felt he needed an eye test as I have been to Specsavers Enfield. Excellent service, in particular optician Rakesh who does a great contribution to his team."
• "The optician and Geoffrey were really so reassuring and helpful."

Cons:

• "He clearly had no clue what he was talking about."
• "If I could give no stars I would."
• "Very rude and disrespectful staff I'm disgusted how the People treated me they told me to sit and wait and ignored me for than an hour."
• "Long waits and no listening skills."
• "The customer service is absolutely terrible."
• "Poor customer service. Staff are unable to retrieve accurate information about orders already placed."
• "customer service not great you get seated in a corner and forgotten about and your never seen on time."

Organisation and Efficiency

Pros:

• "I arrived for my 10.00 am appointment at 9.52am... I was out of the shop by 10.35am."
• "They helped me choose frames that were more suitable for the varifocal lenses I had chosen."
• "I was seen by a very pleasant and attentive young male optitian about 3 weeks ago."
• "Optician was very nice and helpful. The eye test and OCT scan were done with no rush and he took the time to clearly explain the results."
• "I picked up some glasses at the Watford branch last week, however I stupidly tried to adjust the arm myself & lost the screw. So I visited Enfield which is close to my work & they were very accommodating & able to fit a new screw there & then."
• "Very professional, in and seen very quickly."
• "Lost the lens from my glasses and don't have another pair ... booked an appointment for an eye test at 2.50 and went home with my news glasses by 4.15."

Cons:

• "Where do I start, a complete shambles so disorganised."
• "Unorganised chaos, waiting and waiting even though you have an appointment. You just keep being passed around."
• "The place is so disorganised. This is my opticians although it isn't the closest Specsavers to my house since I moved 9 years ago."
• "Complete mayhem in there, one does not know what the other staff member does."
• "The place is so disorganised. I was told to sit at a desk and someone would come - I was ignored for 20 minutes where not one person spoke to me."
• "But they are always late for their appointments!!"
• "They never give adequate information, you have to wait at least half an hour more than your appointment time."

Product Quality

Pros:

• "Nothing beats having an expert to help and guide you when choosing."
• "I would 100% recommended this store in Enfield town, as we use 3 years in arrow."
• "I was strongly considering buying my glasses cheaper online, but I am so glad I didn’t. The service you get at Specsavers is unparalleled."
• "Very helpful when I broke my specs and needed to have them reglazed again."
• "The team at Specsavers really saved me today."
• "Sharon is wonderful! She handled both my contact lens consultation and teach session. Clearly she is highly-skilled and professional, but she is also super-friendly and patient!"
• "I would never have got that much assistance if I bought my glasses online. Highly recommended."

Cons:

• "Once I tried my new glasses my vision was no different to my old ones."
• "First time, the lens were wrong, I felt dizzy and with nausea straight away."
• "Ruined a £300 pair of glasses with incorrect lenses... made it it a nightmare for me to see with the wrong prescription on top of losing my own glasses case."
• "They lost my own original frame and tried to pass off an inferior frame as my original."
• "Worst customer service - asked for my glasses to be reglazed with new prescription - picked glasses up and they have been broken."
• "The glasses snapped 3 times in the region connecting the glass with the nose frame."
• "Very poor. Walking through M&S and Lens fell out three months after I bought them."