Bubblegum Balloons Reviews Summary

Customer Service

Pros:

• "I contacted customer services and they got one out to me pre party to not let me down."
• "Nish was so helpful and really responsive to all my emails."
• "Aimee was so helpful providing a few different quote options for us and making the ordering process smooth and straight forward."
• "Customer services is the best I have ever experienced, especially Aimee - super responsive and goes above and beyond."
• "Sarah-Jane was very responsive and helpful in her correspondence and replaced the damaged balloons the next day."
• "The customer service was excellent, they did everything they could to make sure my order got out and also responded to emails very quickly and were very lovely."
• "The woman I spoke to on the phone was really helpful, I wanted to collect a number balloon and a super hero themed balloon on the same day, she went to check stock and called me back immediately."

Cons:

• "I am extremely disappointed with the balloon delivery service provided by Bubblegum Balloons."
• "They did not arrive, despite us staying in to ensure we received the order."
• "Do not use this company. My teenage daughter ordered balloons for my birthday as a surprise... 9 days has passed and she still hasn't received the refund."
• "The balloons didn't arrive. According to the online tracker, DHL tried to make the delivery but there was no one home to accept it...How is that possible??"
• "If you are considering using this company you need to be aware of their inefficient customer support (do not respond to emails) and uncompromising position when it comes to dissatisfaction with their product delivery."
• "Nothing was offered to make up for the mistake... why would I place another order with a company who sent me an inferior product and weren't even sympathetic with the issue."
• "Requested a refund and still haven’t heard back. Won’t be using again very disappointed!"

Product Quality

Pros:

• "The balloons that we ordered for my Sons 2nd birthday were such a hit! Amazing quality."
• "Amazing company! Balloons are just stunning, I bought a bubble balloon 2 weeks ago and it’s still perfect 👌🏻 Next day delivery too."
• "SIMPLY STUNNING!!! I have used the fabulous team at Bubblegum Balloons numerous times and every time I have received nothing but 100% excellence."
• "I ordered four huge balloons with streamer tassels for a colourful wedding reception. They looked amazing as the table centerpieces and added so much fun to the room."
• "The balloons arrived on time in a large box. They were perfect and she was very excited. They have lasted incredibly well."
• "The balloons are of very good quality, and the prices are very reasonable especially after having shopped around for options."
• "Gorgeous Balloons, fantastic arrangement and colour scheme."

Cons:

• "The large personalised balloon I ordered at a whopping £45, popped spontaneously for no apparent reason within 5 minutes of it being opened."
• "For the high price of the product, it was poor quality and had many scuffs as well as bad looking rims on the balloons."
• "One of the balloons had a knife cut from the middle. The pink Confetti balloon came half deflated."
• "I have ordered set of three balloons, one of them didn't look fully pumped and all of them lost air inside very quickly."
• "This balloon arrived deflated and wouldn’t float at all. Not great. Company did reply quickly and offered to send a replacement the next day, which would have been pointless as was after the party, but they didn’t bother to send it anyway."
• "Not great at all I’m afraid. Large monkey balloon deflated in the box and another balloon deflated 24 hours later."
• "I had ordered a set of three large personalised balloons... one of the balloons was popped and therefore deflated."

Delivery Service

Pros:

• "Bubblegum balloons saved our anniversary summer party when our ceiling installation provider pulled out last minute."
• "Would definitely recommend and we will be happy to use them again in the future."
• "Delivery was also very fast."
• "Amazing service! I ordered balloons yesterday and arrived today! Such amazing customer service!"
• "Balloons came on time and they are just what I wanted."
• "Ordered some balloons with a day's notice and they promptly they arrived the next day!"
• "Very prompt next day delivery."