Macguys Reviews Summary

Customer Service

Pros:

• "The lady at the front is polite, professional, welcoming and understood the issues encountered."
• "The guys kept me updated along the way and always informed me of the relevant costs and timings for repair."
• "Great communication, great friendly and courteous service. I fully recommend the Macguys."
• "The staff here were super responsive on email, friendly in person, and had my laptop looking brand new in a couple of hours."
• "All the staff here were really friendly and helped me out."
• "Very approachable and friendly. Very efficient and quick to response to my questions via email."
• "Extremely friendly and helpful staff, very good at communicating during the repair."

Cons:

• "Look around for a reputable engineer who will give honest, trustworthy repair advice before going here."
• "One to avoid, I'm afraid."
• "Useless company, whose service and quality was disappointing."
• "Then when I asked if they thought this was ok they started to get very nasty."
• "Terrible service, rude staff."
• "These guys give no written diagnostic or quotes and the information I was given by the owner and one of the service reps were significantly different in both what was possible and price for repairs."
• "I go back and speak to a less than helpful assistant."

Repair Quality

Pros:

• "They were reassuring from the start, telling me how most such repairs are 100% successful."
• "They worked tirelessly to find a solution, replace wi fi card and add a bluetooth dongle."
• "Amazing job guys."
• "They diagnosed my Mac Pro screen issue and fixed it within 24 hours."
• "Quality service. I run a small tech startup and all my team use MacBooks. Any time we've had issues, the MacGuys team have been super helpful and sorted out the problem in no time."
• "They were quick at diagnosing the problem and very efficient."
• "They fixed my screen quickly and cleaned my keyboard."

Cons:

• "They just removed the power supply (4 Screws) and charged me £90."
• "I later learned that you unscrew a little door underneath the Mac, then insert the extra memory. It takes 1 day but these guys took 2 weeks!!?"
• "The chap who fixed it afterwards confirmed what an absolutely shocking job you had done with the screw heads being damaged and alerted me to the type of cheap batteries you use which are a fire risk."
• "They promised me that they would do a full tear down of my pc system, which they did not do."
• "Went in for battery change on MacBook Pro. They told me to get a service too. Total bill £195."
• "Brought my mac to them due to a problem with repeated crashing, they replaced the fan and said it was fixed. It wasn't fixed."
• "Then got it and the job was done terribly with white dots all over the screen and the battery life now needed attention."

Cost Transparency

Pros:

• "Costs are transparent and lack the feeling you get from some businesses that they are promoting products/services to make money."
• "They were also very clear in their pricing strategy."
• "They were very open about costs and general timescales about how long it might take."
• "There was NO extra charge for using a credit card."
• "The customer service was impeccable and was very satisfied with the price."
• "Great service and so well priced!"
• "An excellent service, fast and efficient and at a fraction of the cost Apple would charge."

Cons:

• "When it came time to collect my computer, someone else from the store told me I'd have to pay another £35 because they replaced the flex cable."
• "Then when I asked them why they haven't wiped it off they tried to charge me £150 just for cleaning their dirty fingerprints."
• "I was then charged another £60 on collection ...... I asked why I was being charged again for an item that was unable to repaired."
• "NB. They also try and charge you extra for using a credit card. This is now illegal."
• "It was going to be an extra £150 to fully fix."
• "The fix to replace the screen would be £240."
• "I did not have my laptop for over a week while they replaced a perfectly good battery."

Repair Efficiency

Pros:

• "In my case I was able to collect it in the same day, which was even better."
• "Fixed in 24 hours for a reasonable price."
• "They fixed it in 2 days and for a reasonable price."
• "Macguys replaced my failing macbook air battery within 1 hour."
• "MacGuys were able to see me at short notice, identify the problem with my Macbook pro and resolve it within one working day."
• "I've been there with my MacBook Pro and phone- sorted within a few hours."
• "Fixed in 24 hours for a reasonable price."

Cons:

• "It now takes ten minutes to boot up."
• "I take this review back as I had the same problem come up twice since the repair."
• "They also had the laptop for over 2 days to try and fix it but they didn't know what was wrong...clearly not Mac experts!"
• "Took it back in to fix and it took over a week to repair the screen again with the battery still needing work and no money back."
• "I booked my 2011 MacBook Pro 15” to be repaired after it was suffering blue screen on start up. After 3 days it was fully repaired and back to normal."
• "I was surprised they managed to fix a non-Apple product at a reasonable price."
• "Wow, these guys are not Mac experts. I took my Mac in to get a RAM memory boost, it took them 2 weeks to do."