King's Horse - Pub & Carvery Reviews Summary

Staff and Service

Pros:

• "The staff were incredible. They were very supportive of us as a family and were very sensitive to what we wanted for my dad."
• "Lovely food, friendly staff and good value."
• "The meat was tender, the person serving was very nice."
• "The food was lovely and Maggie (kitchen staff) was especially kind and helpful."
• "Staff were excellent and couldn't do enough for us."
• "Great service, great staff who are always friendly as well as helpful and regularly check how you are."
• "The staff are always friendly and helpful and the carvery is 1st class."

Cons:

• "The service was pretty awful."
• "Very poor management in recent months."
• "Service was nothing more than someone bringing food to us, had to collect our own cutlery from a sideboard."
• "Staff unhelpful."
• "Service was shockingly bad."
• "Customer service a bit lacking, some really nice bar staff and guy on carvery. let down by assistant manager that speaks to customers and staff like dirt."
• "The so-called front house lady was extremely rude and her attitude was so rude."

Food Quality

Pros:

• "Affordable place to eat and food has always been spot on every time I've visited."
• "The food was actually good."
• "The carvery was wonderful, the best I've ever had."
• "As always our food was hot, freshly cooked, flavoursome and most importantly delicious."
• "Both dishes were excellent, really well presented and an absolute bargain for the price."
• "The food from the carvery is always spot on and good rigid plastic containers to transport your dinner back home."
• "The food was outstanding fresh & hot."

Cons:

• "The place has gone downhill since the last occasion I visited."
• "The breakfast the beans was hard so was heated up for too long."
• "The food was disgusting my partner and I ordered a mixed grill."
• "Food was average at best, the server even gave us flat pancake flat yorkshires and made it quite clear she was unhappy about it when challenged, thrusting plates into our hands!"
• "The fish was mostly batter hardly any fish dry mushy peas and not many chips."
• "The bacon was burnt and the sausages undercooked."
• "The food was barely warm never mind hot and we only ate half our meals."

Ambience and Cleanliness

Pros:

• "It's got a lovely beer garden outside. Kids play area inside. Adult area with bar darts pool tables and plenty of televisions."
• "The pub is clean but gets busy weekends."
• "Very nice atmosphere, always seems busy."
• "The environment is inviting, relaxed and clean."
• "Great play area inside and out."
• "The premises was clean and well maintained and there was a play area for kids as well as a wacky warehouse."
• "Lovely place inside and outside good atmosphere and friendly staff."

Cons:

• "Tables dirty. Christmas trees by grotto weren't even decorated."
• "Sticky table and the menus where covered in food and gravy and god knows what else."
• "Table and chairs were sticky."
• "Kids area run down, staff shouting in the back, loud music from the kitchen."
• "The initial table I went to was absolutely covered in food- seats, floor and table."
• "Table was dirty, which the waiter said he would wipe down but didn't."
• "Generally, the pub didn’t feel clean or hygienic."

Value for Money

Pros:

• "But 2 big plate specials and 2 drinks for less than £15.00 - I suppose you wouldn't be adverse to consider it value for money."
• "Food was spot on for price paid and free quiz added to the enjoyment of the evening out."
• "All at very reasonable prices."
• "Offers on food unbeatable."
• "An absolute bargain for the price."
• "For value though, it's hard to beat."
• "Good food. Excellent value."

Cons:

• "The bill was £135 a total waste of money."
• "Hidden charges for parking! I was charged £170 after staying there for 2hours and17minutes."
• "However, today, 01/03/2022 I have received a £100.00 parking fine for staying too long in the pub!!"
• "We spent £80 for 4 adults and 1 child."
• "Food was not of the £35+ quality."
• "Overpriced and lacking care or quality."
• "We got a parking ticket. Beings we came all over from Leicester we all got parking fines of £100."