Address: 23 Ashford Rd, Maidstone, ME14 5DQ, United Kingdom
Phone: +441622756781
Rating: 4.1
based on 97 reviews.
Customer Service
Pros:
"Both our cars are serviced by Haynes delighted and very pleased with the service received I'm a retired transport manager just wish my trucks had such a good customer friendly service."
"Matthew Causer was absolutely brilliant."
"The service desk was helpful, patient and professional throughout."
"The service guys at the front desk are friendly and useful."
"Put my car in today for MOT received a great service from Ricky on the service desk."
"Just brought my second used van from Haynes and again the service I received was superb from everyone involved."
"Very professional, very accommodating service."
Cons:
"I would give zero stars if I could! Haynes couldn't have been less helpful, and were so rude."
"WOULD NOT RECOMMEND!!!! My brand new car was faulty and they reluctantly looked at it several times, did not fix the issue."
"Absolutely appalling customer service."
"Absolutely awful - terrible service - wouldn't even give one star."
"Not the place to go never will return! Been in the trade for a while never seen such bad customer service."
"Do you want really bad customer service? Do you want to be kept waiting for days without a car, for work to be done without being kept informed about the delays?"
"Appalling customer service."
Facilities and Accessibility
Pros:
"Visited today, very good Social Distancing / Covid preparedness."
"It appears they even gave my car a clean (exterior)."
"Helpful and polite Service staff. Offered courtesy care."
Cons:
"Van booked in for service. Arrived to find nowhere to park so temporarily pulled up in the car wash area to be immediately pounced on by some burly oppo demanding I move it."
"also refused toilet after 1 hour drive to them at 8 am, refused use of chair after been walking and standing for 4 hours!!!"
"Parking for a HGV not good. Usual struggle getting in or turning around with a 26ton lorry when collecting from the body shop."
Communication
Pros:
"Good comms and whole process was very easy!"
"A very quick turn round from purchase to delivery. Communication was excellent."
Cons:
"There was no real explanation from Haynes as to why it had suddenly taken longer to fix."
"They are so hard to get hold of when wanting updates or just trying to get through to service department."
"Work is good..... but I have tried 3 days now to call and ask about a part and when it will be delivered ... get passed to several different people."
"Can never get through on the phone."
"Yesterday waited 20 mins on hold, nobody answered."
"Haynes cant even pick up the phone and communicate with customers."
Quality of Work
Pros:
"Car was fixed by the Haynes Accident Repair Centre in Maidstone 'very well and was washed' when collected by me."
"1st time I have dealt with this Ford dealer for years but what a pleasant surprise great enthusiastic staff all work carried out to a satisfied standard no arguments over warranty claims just sorted out."
"Vehicle now has a new engine and is running like a dream! Would highly recommend Haynes to anyone and we'll certainly be giving them all or future business."
"Had some major work done to my car here, the repair itself was first class and car came back with no issues."
"We had 3 months warranty with the van which we used to have a premature failure of an injector repaired. This was swapped out in good time and all was well."
"CLUTCH - needed a clutch/cylinder replacement for a ford focus eco boost (2013). Paid £629, £150 cheaper than Mr clutch, £500 cheaper than Invicta Ford (Ashford)."