Address: 1/3 Cheapside, Leicester, LE1 5EB, United Kingdom
Phone: +441162624506
Rating: 4.2
based on 143 reviews.
Price
Pros:
"Although ludicrously expensive for what you actually get, the food is always delicious to eat."
"They overstuff you’re bag with fries so much, it is amazing. The burgers are huge which I love."
"Definitely try the custom milkshake and the bacon cheeseburger. I absolutely love this place from the music to the quirky quotes and clippings one the walls to the amazing food they serve."
"The best burger anywhere! They only serve burgers (and hot dogs) and chips but they do them really well."
"These burgers are the most beautiful tasting burgers I have ever had, I have a very sensitive stomach but these guys food never upsets my stomach."
"Love this place - properly dirty burgers and the best fries around."
"Best burger and fries ever- luv it 💕"
Cons:
"The prices are very extortionate which is the main downside for me."
"Overpriced for a marginally better product and poorer service than McDonald's across the street."
"Meal cost £13.15 for quality that is akin to a Whopper meal so may as well get two of those."
"Nice burgers and fries, but Holly moly it's unbelievably expensive!!"
"Clearly better quality food than mcds but way too expensive for a burger meal of burger, chips, drink. £17ish."
"Very Expensive 2 big burgers and 2 small burgers, 2 cups of chips and 4 refill drinks... £48.00!!!!! Never again."
"The food, although decent, is massively overpriced for what it is."
Service
Pros:
"I always order in advance and collect from the store. The staff in the week are so lovely."
"Friendly service. Clean restaurant."
"Service was excellent with the options fully explained."
"The customer service was outstanding, and Ian in particular was extremely helpful."
"The staff here are lovely and polite. A credit to the company."
"Incredible experience, place was clean and staff are super efficient."
"Great service, couldn't be more helpful and attentive."
Cons:
"Worst customer service & this is coming from someone that works in a restaurant Myself!"
"I don't appreciate being shouted at by your service staff when our order was ready and we didn't hear the first call."
"The service was poor really poor couldn't even get the simple order right."
"Wouldn't let me order via phone or in store & collect despite telling me before my 25 min drive to their store that I could."
"Staff are rude and creepy! Especially the manager or individual in charge on night shifts."
"Awful service, food and customer service."
"Shocking service. Placed order. Was told it would be delivered by 11.30. 11.45 no delivery."
Food Quality
Pros:
"Absolutely amazing. This was the first time that we have eaten at five guys and we were not disappointed."
"Five guys is always a treat."
"Awesome burgers and fries to be had."
"A fantastic and amazing place for original American food."
"The burgers here are second to none for a fast food joint."
"The burgers were out of their world and the fries/chips were amazing."
"The food here really surprised me."
Cons:
"If you like to spend £18.55 for an OK burger, small fries and a coke, more than 10 minutes standing and waiting for your order then this is the place for you."
"Had a very overpriced milk shake, which was very mediocre, and chips so salty that not even the pigeons wanted to eat them."
"Overpriced for a marginally better product and poorer service than McDonald's across the street."
"Worst burger ive ever had it was greasy and a rip off."
"The fries had too much skin on them for my liking."
"The burger was cold and the taste was beyond mediocre."
"The burgers were tasteless and the bacon was dry."
Ambiance & Cleanliness
Pros:
"Friendly service. Clean restaurant."
"Restaurant as nice and big and very clean."
"Really clean, the lady keeping the restaurant area was friendly and clearly takes a pride in keeping it nice."
"Incredible experience, place was clean and staff are super efficient."
"Everyone was in good spirits and staff did a great job keeping everything clean and meeting the customers needs!"
"and the resturant and kitchen was verry clean."
"All five guys locations are done out in similar decor with red and white tiles and magazine articles about the burger company hung throughout."
Cons:
"Order collection area was cramped and music was way too loud, I had to shout over the music to order my food."
"The atmosphere is a bit stingy, but can be very nice if it isn't busy."
"It was crowded, you had to wait to collect your food and drinks and then hope you found somewhere to sit down and enjoy it!"
"No table service. Food is given in a bag, you have the option to sit in."
"Toilets were decent apart for coloured liquid on the floor but those hand dryers dried my hands like wow."
"Great spot to eat but need more signage that Peanuts are everywhere."
"No positive comments regarding delivery service."